STORE POLICIES


Order Confirmation

Our order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. At any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reason. We may impose these limits on a per-person, per-household, per-order, or any other basis. If we reject, limit, or otherwise modify your order, we will attempt to notify you using the e-mail address you provide to us. If we cancel an order or part of an order that we've already charged you for, we'll refund you the full amount of the canceled portion of the order.

ON SITE SERVICES POLICY

  • On site pricing is $100/hr with a 1 hour minimum and $25/15 minutes after that first hour.
  • No trip fee for locations within 5 miles of the store. Locations 5-10 miles from the store will have a $25 trip fee. Beyond 10 miles, fee is calculated based on travel time and our hourly service rate.
  • Some restrictions apply, check with tech before you set an appointment.

IN STORE RETURN POLICY

  • No returns will be allowed without the original receipt and all original packaging, drivers, documents, etc.
  • SWS cannot look up your receipt.
  • Bank/Credit Card statements cannot substitute for a receipt. These statements only show the amounts of the purchase, not the individual items that were purchased.
  • Returned products must be undamaged, clean, odor-free, and in like-new condition
  • Refunds are only honored in the same tender type as the original transaction. All electronic transaction refunds (credit or debit) must be run as credit, per Merchant Services.
  • Cash refunds greater than $100 are subject to cash availability, Manager Approval and may be made by check.
  • Cash refunds for check payments will only be made upon verification of check clearance.
  • SWS does not accept credit card purchases over the phone without required credit card authorization form and verification.
  • For your safety, SWS ID’s all credit card purchases over $500.00.
  • No Returns will be accepted on: software, CPUs, full computer systems, laptops, netbooks, tablets, printers, tools, cable modems, water cooling kits/parts, or computer cases. Exchanges will be made ONLY if laptop is DOA (no exchanges after the first 10 days). Cable modems may be exchanged if tested bad with provided work order from cable provider.
  • No returns on open consumables such as batteries, blank CD/DVD media, thermal compound
  • No refunds or credit will be given for labor charges. All labor charges are non-refundable
  • Refunds will be given only up to 15 business days past the date of original purchase.
  • Only store credit or exchanges will be allowed on products from the 16th to the 30th business days past original purchase date
  • ALL RETURNS ARE SUBJECT TO A RESTOCKING FEE AND MANAGER APPROVAL.
  • NO RETURNS OR REFUNDS OF ANY KIND WILL BE MADE AFTER 30 DAYS OF ORIGINAL PURCHASE

IN STORE WARRANTY POLICY

  • Original receipt is required for all warranty issues as it is the only proof of purchase accepted at SWS
  • No physically damaged materials will be accepted for warranty
  • If part is no longer stocked but still within our warranty period, SWS may send the item back to manufacturer for repair and shipped back to you. Manufacturer repairs may take up to 8-10 weeks
  • All OEM & retail CPU’s have NO SWS Warranty
  • SWS will provide a 30day warranty on OEM & retail CPU’s if installed by a SWS technician
  • All Memory has a 1-Year SWS warranty - see manufacturer for lifetime warranty (all stickers must be intact and on the memory)
  • Laptop, netbooks, tablets, Intel & AMD processors, and printer warranties are through the manufacturer only. Customers will need to send item directly to the manufacturer
  • 1-Year warranty on all other parts unless otherwise stated. Original labor carries a 90-day warranty only
  • All Apple products carry manufacturer's warranty only
  • All warranty service will be provided by Apple Inc
  • No warranty or returns on any opened Apple product through SWS

SWS PREBUILD SYSTEM WARRANTY

  • SWS offers a 1 year parts & labor warranty on all pre-built systems from date of purchase at no additional cost
  • An extended 1 or 2 year warranty may be purchased with system for 15% of total final bill (per year.)
  • To check warranty status: look on the back of the system for a PBS seal with your abbreviated name and date
  • SWS does not allow used items or any product not purchased from SWS to be upgraded through our service center
  • Customer may upgrade internal components themselves, but if any internal damage is seen by an SWS technician upon warranty check in, your warranty may be voided
  • Virus removal is not covered under warranty. System restore to SWS settings is free of charge. Please backup all necessary files prior to check in. If you would like SWS to make a backup for you, there will be an additional fee.

USED ITEM POLICY

  • All surplus & used items are sold as-is and there are no guarantees, warranties, exchanges or returns on these items. All sales are final
  • All used desktops, laptops, and monitors come with a 30-day warranty. System diagnostics & testing is required before refund

SPECIAL ORDER POLICY

In the circumstance that SWS places a special order (any non-stocked item), SWS requires 100% pre-payment in full. If merchandise is not picked up within 90 days of customer notification, the customer forfeits all rights to the product and payment. No returns on special orders. Special order items have varying warranty periods you will be advised of the warranty term before purchasing the product.

COMPATIBILITY POLICY

SWS will not guarantee the compatibility or functionality of any components unless installed by an SWS technician.