Onsite Services

The SWS Onsite service department can promptly address any PC or network issues you are experiencing at your home or business. We will send our professionals to you at an affordable rate saving you valuable "down" time. No need to unplug when SWS techs are on their way to help. For over 20 years SWS has been providing both retail and in-house service to the Tucson region. Along with Onsite services we offer remote repairs and managed IT services. This is why SWS remains A Smarter Way to Compute!

Router/Firewall Configuration Backup Solutions
Network Setups/Troubleshooting Hardware Upgrades
Virus/Malware Removal Email Configuration
Software Optimization Printer Installation
Training and much more

 Professional Problem Solvers That Come To You

No Need To Unplug

Just call in, we'll be there before you know it!.

Affordable

Competitive rates so you don't have to think twice about calling us.

Quick And Hassle Free

SWS techs make quick work of most computer and network problems.

Done Right 

We know your time is valuable so we get it right the first time.


The Computer Checkup service combines both Computer Diagnostics and Windows Optimization services into one at a discounted rate! We will diagnose anything that is wrong with your computer, install any Windows and drivers updates required and remove any viruses and malware present. By the time our techs are finished your computer will feel like a new machine!

Be aware that if your computer is not powering on it must be checked in for a No Post Service first for an additional fee. This is a requirement before we do any other diagnostics etc.

What to Bring
  • Computer
  • Power Adapter

Service Costs

Standard Service: $125
Express Service: $187.50


If you are having issues with your computer bring it in for a Computer Diagnostics service. We will determine what is causing the issue and will give you our best recommendation on what the solution may be.  

Be aware that if your computer is not powering on it must be checked in for a No Post Service first for an additional fee. This is a requirement before we do any other diagnostics etc, and is billed separately. 

What to Bring
  • Computer
  • Power Adapter

Service Costs

Standard Service: $50
Express Service: $75


We can perform a Data Backup service on computers or hard drives with accessible data (files on the drive are visible when plugged in by a SWS Technician). If you do not know how much data on the drive there is to be backed up, we will check in the drive under our minimum payment for data backup and call with a quote after it has been determined by an SWS Technician. If you need an external hard drive or flash drive to store the backed up data, ones with this service will be discounted by 5%.  

What to Have on Hand
  • Computer
  • Power Adapter
  • External HDD or Flash Drive (purchasable at SWS)

Service Costs

Our Data Backup service start at the prices listed below and increase based upon the amount of data.

Standard Service: $50
Express Service: $75


Buying a new computer but don't want to loose all your data? Our Data Transfer service is just what you need. We will transfer all of the data you chose (photos, videos, music, documents etc.) to your new computer. 

As the name implies this service only transfers your personal data. Programs and personal settings are not able to be transferred and must be set up as new.

What to Bring
  • Computer/Storage Device
  • Power Adapter(s)
  • Destination Device

Service Costs

Our Data Transfer service start at the prices listed below and increase based upon the amount of data.

Standard Service: $50
Express Service: $75


Looking to upgrade to a larger drive or an SSD, but don't want to loose your current info? Our Disk Clone service is what you need! We take your current storage drive and make an exact copy of it on the replacement drive. 

What to Bring
  • Computer
  • Power Adapter
  • Replacement Storage Drive (purchasable at SWS)

Service Costs

Our Data Clone service start at the prices listed below and increase based upon the amount of data.

Standard Service: $50
Express Service: $75


Our Email Configuration service will set up your email application (Outlook, Thunderbird etc.) or service (Gmail, Hotmail, AOL etc.) to work with your personal or work email account. 

What To Have On Hand
  • Computer
  • Power Adapter
  • Email settings (user name/password)
  • Software (if needed to install, can incur Software Installation charges)

Service Costs

Onsite Service: $100/hr


If you need to upgrade or swap out a part in your computer our Hardware Installation service is what you would need. We can install most any piece of hardware (Ram, Storage, GPU's, PCI-E cards etc.) at your request, so long as your device will support them. SWS cannot guarantee the compatibility or warranty any parts purchased outside of our store. 

Hardware installation does not include any form of diagnostics. If requested they would be billed at an additional fee.

What To Have On Hand
  • Computer
  • Power Adapter
  • Part(s) to be Installed (purchasable from SWS)

Service Costs

Onsite Service: $100/hr


A No Post service is similar to a Computer Diagnostics service but focused on why the computer is not passing P.O.S.T. (Power On Self Test). Yes that beep you hear when the computer powers on has a purpose. Once we have determined why your computer is not passing P.O.S.T we will let you know what is wrong and what needs to be done to fix it. 

If your computer is not passing P.O.S.T this service must be performed before any other diagnostics can be completed. This is an independent service from Computer Diagnostics and is billed separately.

What to Bring
  • Computer
  • Power Adapter

Service Costs

Standard Service: $50
Express Service: $75


Our Password Reset service is only available on Windows Vista and newer computers. For Windows 8, 10 and 11 computers the user account must be local. If you sign in with your Microsoft live account please contact us for options on resetting your password. 

A Microsoft live account generally uses an email to sign into Windows instead of a user name.

What to Have on Hand
  • Computer
  • Power Adapter

Service Costs

Onsite Service: $100/hr


Our Printer Installation service will install 1 printer (software or driver as well) on your computer. If you use a Wi-Fi or network printer you must schedule an On-Site service with us. 

What To Have On Hand
  • Computer
  • Power Adapter
  • Printer and Power Adapter
  • Software

Service Costs

Onsite Service: $100/hr


Our Software Installation service will install any 1 piece of software onto your Windows computer. Each installation of software will be billed separately. 

What To Have On Hand
  • Computer
  • Power Adapter
  • Software
  • Product Key

Service Costs

Onsite Service: $100/hr


Our Windows Installation service will install a new copy of Windows onto your computer. We recommend a Data Backup service prior to the installation. This does not include any additional software or configuration settings. A Software Installation service will be required for each additional piece of software that the customer wishes to have installed.

SWS Will only service Windows versions that is currently supported by Microsoft. Ask us if you are unsure if your current version is supported. 

What to Bring
  • Computer
  • Power Adapter
  • Genuine Windows Product Key (purchasable at SWS)

Service Costs

Standard Service: $100
Express Service: $150


Is your computer running slow? Suspect you have malware or viruses? Can't get that pesky driver notification to go away? Our Windows Optimization service is what you need! We will update Windows to the latest version, check that all of your drivers are up to date and configured correctly, remove any malware or viruses we find and install our pack of approved SWS Apps.

What to Bring
  • Computer
  • Power Adapter

Service Costs

Standard Service: $100
Express Service: $150


SWS Onsite technicians charge on an hourly basis and as such many other computer or networking related tasks can be done as an Onsite service. Please contact us if you have any questions about if your service can be completed on location.




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