APPLICATION AND ACCEPTANCE OF GENERAL TERMS OF SERVICE

By purchasing, using and/or receiving a SWS Computers remote technical support (“Service”), you accept and agree to be bound by these SWS Computers Remote Services Terms and Conditions. These terms will be updated from time to time by SWS Computers. These Service Terms comprise the entire agreement between you and SWS Computers with respect to the Service and will prevail over any conflicting, additional, or other terms of any marketing collateral or other document or expression. Employees and agents of SWS Computers have NO AUTHORITY (apparent, express, implied, or otherwise) to alter or modify these Service Terms – either orally or in writing.

PREREQUISITES

To receive the Service, you will need a broadband or high-speed internet connection and modem. You will also need to provide information about the symptoms of issues you are experiencing.

PAYMENT

Initial Remote Services are priced at $50 for the first 30 minutes. For services that extend beyond 30 minutes you will be charged the rate of $100 per hour rounded up in increments of 15 minutes. In such cases your credit card will be charged automatically a second time for the remainder of the total charges from the initial $50 charge. Your credit card information will be saved securely through our payment processor on their servers in order to facilitate payment on services over 30 minutes. You can log into your account dashboard at shopsws.com and delete the credit card after all pending charges have been completed.

ADDITIONAL COSTS

Additional costs and fees may apply to orders where the service required exceeds the time frame of work for services already purchased.

NON-CANCELABLE

Unless otherwise stated in writing, all fees and charges are non-cancelable once service begins.

SOFTWARE

SWS Computers may use tools it deems necessary for Services, including remote access, and may install software that allows you to obtain additional technology services. For software installations, you authorize SWS Computers to accept End User License Agreements on your behalf.

CUSTOMER’S RESPONSIBILITY TO BACK-UP DATA

You agree that prior to SWS Computers performing the Service it is solely your responsibility to back-up the data, software, information or other files stored on your product.

LIMITATIONS TO SERVICE

SWS Computers shall not be liable for any failure or delay in performance due to any cause beyond its control. SWS Computers reserves the right to refrain from providing the Services ordered on the basis that the minimum system requirements are not met or the technical needs or other requirements you have are unusual or extensive and beyond the scope of these Service Terms, as determined by SWS Computers.

DISCLAIMERS AND LIMITATIONS OF LIABILITY

SWS Computers will not be liable for any indirect, incidental, special or consequential damages, damages for loss of profits, use, data, or other intangible damages arising from the Service or any information, content or materials included in or made available as part of the Service, even if SWS Computers has been advised of the possibility of such damages.

I hereby waive any data loss or media loss claims against SWS Computers as under no circumstances shall SWS Computers be liable for any loss, alteration or corruption of any data, or loss of any media from my product.